Enable live chat when Self Help search result is empty
- 27 Aug 2024
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Enable live chat when Self Help search result is empty
- Updated On 27 Aug 2024
- 1 Minute To Read
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When an end user is unable to find help content for their issue, Whatfix Self Help can be configured to integrate with your existing live chat application. Once set up, this feature enables end users to chat with your support representatives.
The live chat, once enabled, is an icon inside Self Help. The chat icon is automatically displayed when a search term does not return any results. End users can click the chat icon to get redirected to your live chat provider. Your chat application is opened in a new tab.
Use the following steps to integrate live chat in Self Help:
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On the Whatfix Guidance dashboard, click Style.
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Click Self Help.
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Click Support.
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Select the Chat support checkbox.
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Enter the URL that your end users can use to access your live chat.
your title goes here
Modify the text to be displayed to end users when there are no results found.
- Click Save.
your title goes here
Ensure that you push the changes made to Production so that the latest behavior is reflected for end users.
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