Enable live chat when Self Help search result is empty
- 31 Jan 2025
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Enable live chat when Self Help search result is empty
- Updated On 31 Jan 2025
- 1 Minute To Read
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When an end user is unable to find help content for their issue, Whatfix Self Help can be configured to integrate with your existing live chat application. Once set up, this feature enables end users to chat with support representatives.
The live chat, once enabled, is an icon inside Self Help. The chat icon automatically displays when a search term does not return any results. End users can click the chat icon to get redirected to your live chat provider. The chat application opens in a new tab.
Use the following steps to integrate live chat in Self Help:
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On the Whatfix Guidance dashboard, click Style.
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Click Self Help.
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Click Support.
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Select the Chat support checkbox.
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Enter the URL that your end users can use to access your live chat.
Note:
Modify the text to be displayed to end users when there are no results found.
- Click Save.
Info:
Ensure that you push the changes made to Production so that the latest behavior reflects for end users.
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