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Resume a Flow after closing it
  • 14 Mar 2024
  • 1 Minute To Read
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Contents

Resume a Flow after closing it

  • Updated On 14 Mar 2024
  • 1 Minute To Read
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Article Summary

Whatfix enables you to show a Resume Flow option every time your end users manually close the Flow using the close icon. They are shown a toast message to resume the Flow in case they have closed it by mistake.

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To enable the Flow Closure Resume feature, contact support@whatfix.com.

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The toast message disappears after 5 seconds.

Configure the Flow Closure Resume pop-up

You can configure the Flow Close Resume pop-up at a Global level and at a Flow level.

Configure the Flow Close Resume pop-up at a Global level

Use the following steps to configure the Flow Closure Resume pop-up at a Global level:

  1. On the Whatfix Guidance dashboard, click Style.
    ia_left%20nav_style

  2. Click Flows.
    ia_style_flows

  1. Go to the Flow Close Message tab.
    Flow_navigate to the Flow close message

  2. Select the Flow Close Message checkbox.
    Flow_closure_message checkbox

  3. In the Flow Close Message, you can make the following configurations:

  • Change the style, alignment, size, and color of the text in the Flow closure Resume pop-up
  • Enable or disable the 'X' on the Pop-up.
  • Change the 'X' color
  • Change the Button Color
    Flow closure resume_configurations
  1. Click Save.
    Flow closure resume_save

Configure the Flow Close Resume pop-up at a Flow level

Use the following steps to configure the Flow Close Message at a Flow level:

  1. On the Whatfix Guidance dashboard, click Content.
    ia_left_nav_content

  2. Click Flows.
    ia_left%20nav_flows

  3. Hover your cursor over the required Flow, and then click the Edit icon.
    DB_CLM_Click_Edit.png

  4. Click Customize.
    db_flow_customize

  1. Go to the Flow Close Message tab.
    Flow_navigate to the Flow close message

  2. Select the Flow Close Message checkbox.
    Flow_closure_message checkbox

  3. In the Flow Close Message, you can make the following configurations:

  • Change the style, alignment, size, and color of the text in the Flow closure Resume pop-up.

  • Enable or disable the 'X' on the Pop-up.

  • Change the 'X' color

  • Change the Button Color
    Flow closure resume_configurations

    your title goes here

    You cannot change the text of the Toast message.

  1. Click Save.
    Flow closure resume_save

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