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Flow Failure Reason - Display rules failed
  • 18 May 2023
  • 1 Minute To Read
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Flow Failure Reason - Display rules failed

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Article summary

Issue

Flow has failed because 'Display rules provided for the step failed to find the element.'

Cause

Following are some potential cases where a Flow might fail because 'Display rules provided for the step failed to find the element.'

  • The configured Display Rules are unable to detect the element.
  • One or more Display Rules are invalid. For example, the URL is incorrect. For more information, see Visibility and Display Rule Conditions.
  • If the Flow was created a long time ago, the properties of the element structure may have changed. Re-selecting the failed steps ensures that the Flow doesn't fail. For more information, see Reselect Elements to manage UI changes.
  • For a Flow created across multiple pages, it may lead to a Flow failure if the necessary conditions to redirect to the URL are not met and the page on which the Flow is supposed to continue doesn't load. For more information, see Can Whatfix flows work across pages and popups?

Solution

Reselect the element and verify if the Display Rules are configured correctly. For more information, see Reselect Elements to manage UI changes and Visibility and Display Rule Conditions.


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