Whatfix Freshdesk integration enables you to sync your Flows as slideshows in your desired Freshdesk folder.
Note:
The integration works with content only in the Production stage.
Use the following steps to sync your Flows to Freshdesk:
On the Whatfix Guidance dashboard, open a Flow that you want to sync, and then click more icon.
Click Sync to Freshdesk.
Enter your Freshdesk account ID. You can find the ID in the URL.
Choose your Freshdesk login method and enter your credentials.
Use a Freshdesk login
Enter your Freshdesk account's email address and password.
Use the Freshdesk API key
To find your Freshdesk API key, see How to find your API key?
Click next.
Choose the Flows you want to sync.
Select the folder to which you want to sync content using the dropdown.
Choose the embed code type.
Click sync.
Note:
Each time you add new content, ensure that you're syncing the content to Freshdesk using the steps mentioned in this article.