Auto-update of Whatfix Desktop Player
- 21 Aug 2024
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Auto-update of Whatfix Desktop Player
- Updated On 21 Aug 2024
- 1 Minute To Read
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Whatfix auto-updates the Whatfix Desktop Player to ensure that you have the latest capabilities, performance enhancements, and bug fixes. Hence, Whatfix recommends using the most up-to-date version of the Whatfix Desktop Player. You don't have to install the newer versions manually to upgrade to the latest version.
Check your Whatfix Desktop Player's version
To check the current version of your Whatfix Desktop Player, see How can I check the version of Whatfix Desktop Player?
Prerequisites
You need to be on the latest Whatfix Desktop Player version for the auto-updates to take effect.
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- For more information on how to uninstall the Whatfix Desktop Player, see Uninstalling the Whatfix Desktop Player.
- For more information on how to install the Whatfix Desktop Player, see Installing Whatfix Desktop Player.
- You need to perform a Push to Production as soon as you upgrade to the latest version for the changes to reflect.
How does auto-update work?
If you are an Account Manager, whenever you perform a Push to Production or there's a new version of Whatfix Desktop Player available, Whatfix notifies you. When you click Push to Production on the Summary Pop-up, the new version of the Whatfix Desktop Player is auto-updated in a couple of hours. On the end user machine, the Whatfix player looks for any updated version every 1 hour. If it finds a new version, it automatically downloads and updates the player.
Info
Whatfix auto-updates the Whatfix Desktop Player for all your end users once the Account Managers perform a Push to Production.
Note
- Only Account Managers are notified about the updates in Summary Pop-ups.
- Once you perform a Push to Production, the new update might reflect in a couple of hours for your end users.
- Currently, Whatfix doesn't allow you to skip an update.
- During the Whatfix Desktop Player update, end users might not see the Whatfix content for a few minutes till the update is complete.
- Double-check if the auto-update has been successful or not by checking the current version of your Whatfix Desktop Player. To check your current Whatfix Desktop Player's version see, How can I check the version of Whatfix Desktop Player?
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