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How can I check the version of Whatfix Desktop Player?
  • 16 Nov 2023
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How can I check the version of Whatfix Desktop Player?

  • Updated On 16 Nov 2023
  • 1 Minute To Read
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Article Summary

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The following article is applicable only for Whatfix Player installed post March 11th, 2021. For all the other older versions, contact support@whatfix.com or your Whatfix representative.

Sometimes, you may need to check which version of the Player app is deployed on your device in order to compare it with the latest version and update it if required. You can check the version of your Whatfix Desktop Player using the Dashboard, or from your Desktop.

Using the Dashboard

Use the following steps to check the version of your Whatfix Desktop Player from the Dashboard:

  1. On the Whatfix Guidance dashboard, click Settings.
    ia_settings_without_auto_testing

  1. Select Manage Desktop Version.
    desktop_settings_manage desktop version

  2. Under Desktop Features, click Player.
    player.png

  3. Check your Whatfix Player application's Current version and the Latest available version.
    versions_players.png

Note

If you don't have the latest version of Player installed, click Update Player.
player_dashboard_currentversion_update.png

Using your Desktop

Use the following steps to check the version of your Whatfix Desktop Player from your desktop:

  1. Type %localappdata% in the File Explorer and hit the Enter key.
    version_1.png

  2. Go to the Whatfix Player folder.
    version_2.png

  3. Go to the README file.
    version_3.png

  4. Open the README file to check the version of Whatfix Desktop Player.
    version_4.png

Note

In case your version of the Whatfix Player does not match with the latest available version, you can update it from the Dashboard itself. To update the Player to the latest verion, click Update Player.
player_dashboard_currentversion_update.png

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