Alternate Flows

What is a Flow?

A Flow is an in-context step-by-step guide inside a desktop application. When your end users access a Flow from the Self Help section, a card appears on their desktop. The card includes steps that guide your end users to complete a task without any friction or hassle.

Alternate Flow creation is used for guidance during the following scenarios:

• Feasibility issues when creating DAP content
• Constant failure with element detection and selection

Components of the Card

• Screenshot: Conveys which element on the application to select.
• Step Details: Includes action text and any additional information about the step
• Step Count: Indicates the number steps in the Flow
• Action Button: Helps in progression of steps.

Configure Alternate Flows

Use the following articles to configure Flows for your end users:

• Create an alternate Flow
• Edit an alternate Flow
• Delete an alternate Flow
• Hide sensitive information in screenshots