How to uninstall the Whatfix Desktop Player?

Updated On 29 May 2025
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Note:

You may choose to uninstall an older version of the Whatfix Desktop Player and then reinstall the latest version. For more information about installing the Player, see How to Install Whatfix Desktop Player.

Uninstall the Player at a user level and system level. However, in case the Player is installed using System level distributor you must first uninstall the Player from the Program Files and then uninstall it for each end-user's local application data as well. If the Player isn't uninstalled on a system level before removing it from users' local application data, the Player gets reinstalled every time the user signs into their respective account.

Uninstall Whatfix Player at a system level

Note:

The following steps need to be performed from an Admin account. For more information, contact your IT Admin or support@whatfix.com.

Use the following steps to uninstall the distributor file of the Player:

In the Windows search bar, type cmd, and then click Run as administrator.
The Command Prompt opens in Admin mode.
Run the following command to uninstall the Whatfix Desktop Player.
```
msiexec.exe /x WhatfixPlayerMassDeployment.msi
```
In the dialog box, click Yes.

Info:

To uninstall the Player silently, use the following command:

msiexec.exe /x WhatfixPlayerMassDeployment.msi /q

Uninstall Whatfix Player at a user level

Using Command Prompt

Use the following steps to uninstall Whatfix Desktop Player using the Command Prompt:

Open Windows PowerShell and type cd to change the current directory to the downloaded folder.
Run the following command to uninstall the Whatfix Desktop Player.
```
msiexec.exe /x WhatfixPlayerInstaller.msi
```
In the dialog box, click Yes.

info:

To uninstall the Player silently, use the following command:

msiexec.exe /x WhatfixPlayerInstaller.msi /q

Using the Control Panel

Use the following steps to uninstall the Whatfix Desktop Player:

Open the Control Panel and select Programs.
Under Programs and Features, click Uninstall a program.
Double click Whatfix Player.
On the dialog box, click Yes.

Note:

In case the uninstallation of the Player remains incomplete, see Incomplete uninstallation of the Player app.

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What's Next

Whatfix Desktop Administration

Table Of Contents

Uninstall Whatfix Player at a system level
Uninstall Whatfix Player at a user level