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How can I prevent my Whatfix account from getting locked?
  • 08 May 2023
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How can I prevent my Whatfix account from getting locked?

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Article Summary

Once you enter a wrong password, or forget your password, while logging into your Whatfix account, you can either attempt entering the password again, reset the password, or unlock it.

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To know how to reset your password, see Reset my password.

How can I prevent my account from getting locked?

When repeated unsuccessful attempts are made to access an account, Whatfix locks the account for your security. You are warned about entering a wrong password when you are left with only 2 attempts to enter the right password.

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Note
  • If you are confident about recollecting the right password, then click Try Last time.
  • If you are not sure of the right password, then click Forgot Password to reset your password. You won't be able to use the Forgot Password option once you are locked out of your Whatfix account. For more information, see Reset my password.

How can I unlock my account when it is locked?

When you enter the wrong password during your last attempt, Whatfix locks your account. You instantly receive an email in your registered email address with instructions to unlock your account.


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Changing your password will log you out immediately. Use the new password to log back in.
First name must have atleast 2 characters. Numbers and special characters are not allowed.
Last name must have atleast 1 characters. Numbers and special characters are not allowed.
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