Pop-up Analytics
- 15 Feb 2024
- 1 Minute To Read
-
Print
-
DarkLight
-
PDF
Pop-up Analytics
- Updated On 15 Feb 2024
- 1 Minute To Read
-
Print
-
DarkLight
-
PDF
Article summary
Did you find this summary helpful?
Thank you for your feedback
With the Pop-up Analytics, you can find the engagement of your end users with the Pop-ups on your application.
Use the following steps to access Pop-up analytics,
- On the Whatfix Guidance dashboard, click Guidance analytics.
- Click Pop-Ups.
Note
You can use the Filter option to narrow down the reports to a specific domain. See Analytics Filters - Domain Filter.
The Pop-up Analytics page displays the following information.
| Column | Description |
|---|---|
| No. of Times Shown | The number of times pop-up was shown to the end users. If users click the Skip button on the Pop-up, then it is only considered as shown. |
| No. of Time Engaged (Flow/URL) | The number of times users interacted with the pop-up by clicking the buttons (except Skip), link, close icon, sliding through the slides in the carousel, etc. If the Pop-up doesn’t have a close icon or buttons, then No. of Time Engaged (Flow/URL) value is equal to No. of Times Shown. |
| Creation Date | Pop-up creation date |
In the following pie chart, you can see the graphical view of how users are interacting with the respective Pop-up.
-
Dropdown menu to select the desired pop-up.
-
The date the Pop-up was published
-
Pop-ups engaged: The number of times users interacted with the Pop-up by clicking the buttons (except skip), link, close icon, sliding through the slides in the carousel, etc.
-
Pop-ups skipped: The number of times users ignore reading the Pop-up content by clicking the close icon or skip button.
Here's the impact of user interactions on the various buttons in a Pop-up.
| Button | Behaviour | Example: A Pop-up is set to display twice |
|---|---|---|
| Skip | The user skips the Pop-up, and the display count is not impacted. | Users who click the Skip button continue to see the Pop-up until they click Close or "X" icon. |
| Close button or "X" icon | Clicking either of these buttons closes the Pop-up and the display is counted as one view. | Users who click Close, exit the Pop-up, and the Pop-up will now display once more on the next log in. |
| Don't show me again | The user clicks the check-box to make sure the Pop-up never appears again. The count reduces to zero. | Users who click the Don't show me again check-box never see the Pop-up again. It does not matter if the count has not been reached. |
Was this article helpful?