Top
Unable to install Whatfix Player or Editor using the default path
  • 24 Mar 2023
  • 1 Minute To Read
  • Dark
    Light
  • PDF

Unable to install Whatfix Player or Editor using the default path

  • Dark
    Light
  • PDF

Article Summary

Issue

You are trying to install the Whatfix Desktop Editor or Player using the default path (C: drive) but are unable to do so.

Cause

Your Organization may adhere to their own organizational policies and very often for security reasons, all third-party application installations are performed by your IT teams. Your organization may restrict your access to the primary drive (C: Drive) in which they install organizational wide applications. Whatfix by default installs the Editor and Player in the primary drive. However, you may not have the permission to make changes because of IT restrictions.

Solutions

  • Contact your IT admin and request to install it for you. You can ask your IT team to install the Whatfix Editor or Player in your preferred path as well. For example, installing the Whatfix Editor or Player in (D: Drive).
  • Contact support@whatfix.com to install the Whatfix Editor or Player.

Note

If the issue still persists, contact us at support@whatfix.com.


Was this article helpful?

Changing your password will log you out immediately. Use the new password to log back in.
First name must have atleast 2 characters. Numbers and special characters are not allowed.
Last name must have atleast 1 characters. Numbers and special characters are not allowed.
Enter a valid email
Enter a valid password
Your profile has been successfully updated.