Error Loading Extension

Issue

When you try to start, update or re-install the Whatfix Player, the following error is displayed:

Cause

The following are the various reasons the aforementioned error is displayed:

• A faulty installation of the Player took place
• An older version of the Player app is already installed on your device and you try to install a different version or manually update it
• The Player wasn't properly uninstalled and then re-installed

Solution

• If you already have the Whatfix Player installed on your device, update the Player directly from the Dashboard.

• In case you still need to install the Player or if the issue persists, uninstall the version of Player already present on your computer and then re-install it. This ensures that there is no faulty installation or missing files in the Player's package. For more information, see How to uninstall the Whatfix Desktop Player?

  Info

  • Once the issue is resolved, any time you perform a push to production, any recent updates to the Player should get automatically pushed. For more information, see Auto-update of Whatfix Desktop Player.
  • Auto updates of the Player are not supported in System level installation.