- 12 Oct 2023
- 2 Minutes To Read
Accessibility in Whatfix
- Updated On 12 Oct 2023
- 2 Minutes To Read
The content you create in Whatfix is designed to be inclusive and fully accessible for all users, including those with disabilities. At Whatfix, ensuring an accessible design results in a positive user experience for all our audiences.
Whatfix supports the AA standard of the Web Content Accessibility Guidelines 2.1 (WCAG 2.1) as of 2021. The AA standard is one of the leading specifications defining standards of accessibility for the web. WCAG is broadly broken down into four principles:
The Four Principles of Accessibility
Information and user interface components must be presented to users in ways they can perceive.
|User interface components and navigation must be operable. The interface cannot require interaction that a user cannot perform.||Information and the operation of a user interface must be understandable: Users must be able to understand the information as well as the operation of the user interface.|
Content must be robust enough that it can be interpreted reliably by a wide variety of user agents, including assistive technologies.
Enabling accessibility for Whatfix
To enable this feature, contact [email protected].
What modules are supported for accessibility?
Whatfix content such as Flows, Smart Tips, Beacons, Self Help, Task List, and Pop-ups are accessibility compliant and screen reader accessible.
When using a screen reader, Self Help and Task List content is read only after the entire website is read.
Non-text content accessibility
Any information conveyed by means other than text, such as images and GIFs in the widget, is made accessible using ALT text attributes to provide a short text alternative. ALT text attribute is present while adding the images and GIFs in the rich text editor. Whatfix recommends using texts that provide equivalent information relating to the image.
Whatfix widgets and interfaces (Self Help, Task List, Flows, tooltips, and Pop-ups) that the end-users see are accessible from the keyboard. In addition to keyboard accessibility, we also have some shortcuts to support the experience further. For more information on the list of shortcuts, see 508 compliant keyboard shortcuts for Whatfix.
Whatfix is compatible with assistive technology, such as screen readers and quick navigation via keyboard strokes. Whatfix content is designed to be compatible with screen readers. For non-text content, Whatfix uses alt text to deliver the information to the audience.
Whatfix supports some of the industry's leading screen reader tools, such as JAWS, NVDA, and Apple voiceover.
To help color-blind users, Whatfix content can be delivered in color schemes, contrasts, and themes to ensure end-users can fully understand, interpret, and distinguish all the information presented on screen.
Whatfix enables you to easily perform the following:
- Change text color in the rich text editor
- Change widget color in widget configuration settings
- Change tooltip themes in settings
Supported Browsers and Tools
|On Windows||On macOS|
|Google Chrome + JNVDA||Google Chrome + Apple VoiceOver|
Evaluation methods used
The evaluation methods used for the accessibility assessment are a combination of automated and manual testing techniques.
The following operating systems, browsers, and screen readers were used for evaluation:
- Windows 10/JAWS/Chrome
- Windows 10/NVDA/Chrome
- Automated tools included: Axe Pro