Customize the "No Results Found" Text in Self Help

  • Updated On Jan 15, 2026
  • 1 minute(s) read
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In Self Help, a search might return no results due to missing content on that topic or a typo in the search term.

In such cases, the following default message appears:
Sorry, No results found!

Info:

Expand the accordion(s) for more details.

Customize the default message in Old Self Help

Use the following steps to customize the default message in Old Self Help:

  1. On the Whatfix Guidance dashboard, click Style.
    ia_left%20nav_style

  2. Click Self Help.
    styles_sh.png

  1. Click Support.
    support_in_sh_style

  2. Under No Search Results, modify the text to be displayed to end users.
    RB_DB_SH_changenoresultsmessage

  3. Click Save.
    RB_DB_SH_Clicksavesupport

Info:

Ensure that you Publish these changes to Production to make them available for end users.

Improved Self Help

Info:

Improved Self Help is a Beta feature. To enable Improved Self Help on your dashboard, contact support@whatfix.com. Improved Self Help provides an enhanced and revamped end-user experience of the Self Help widget. Once enabled, end users see Improved Self Help instead of the Self Help widget.

Use the following steps to customize the default message in Improved Self Help:

  1. On the Whatfix Guidance dashboard, click Style.
    ia_left%20nav_style

  2. Click Self Help.
    styles_sh.png

  1. Click Features.
    Improved_SH_Features.png

  2. Under No search results, modify the text to be displayed to end users.
    SH_Chat_support_message.png

  3. Click Save.
    RB_DB_SH_Clicksavesupport

Info:

Ensure that you Publish these changes to Production to make them available for end users.