Search Feedback in Self Help
  • 01 Dec 2022
  • 1 Minute To Read
  • Dark
  • PDF

Search Feedback in Self Help

  • Dark
  • PDF

Article summary

The Search feedback enables your end users to provide feedback and register their requests and suggestions when they can't find what they are looking for in Self Help.

Though there are other ways of communicating, like email support, live chat, and ticketing, that redirect the end user to respective applications, the ability to provide search feedback enables users to provide in-app feedback in their flow of work.



Whatfix captures the email address of the end users, if they choose to share it, and then displays it to the content creators in the Search Feedback report.

Use Cases

The Search Feedback helps in:

  • Providing end users the ability to directly communicate with the content creators
  • Providing content creators with the information required to create relevant content
  • Reducing support tickets
  • Improving end user engagement with the Self Help widget

Enabling Search Feedback

To enable this feature, contact

Accessing Search Feedback

You can access the consolidated Search Feedback report in the Self Help Analytics section on the dashboard.



The feedback is updated on the dashboard at 0000 hours GMT.

Was this article helpful?

Changing your password will log you out immediately. Use the new password to log back in.
First name must have atleast 2 characters. Numbers and special characters are not allowed.
Last name must have atleast 1 characters. Numbers and special characters are not allowed.
Enter a valid email
Enter a valid password
Your profile has been successfully updated.