Issue
You are unable to log in to your Whatfix account and you see a message that your account is locked. You may also not receive the password reset email, or the reset link might expire.
Possible Causes
Too many failed login attempts: Entering incorrect credentials multiple times triggers a security lock.
Password reset is not completed: Your account stays locked if the reset link isn’t used on time.
Expired or invalid link: Older reset links no longer work.
Email delivery issues: The reset email is delivered to the spam folder or a different email address.
Suggested Solutions
Wait and retry: Some accounts unlock automatically after a few minutes.
Reset your password: Click Forgot Password, enter your registered email, and use the latest reset link.
Check your email: Look into the spam folder or confirm that your registered email is correct.
Request a new reset link: If the old link expired, generate a new link from the login page.
Note:
If the issue still persists, contact support@whatfix.com.