Unable to see content with Preview extension

Issue:

You are unable to view content in the Draft or Ready stages using the Preview extension.

Cause:

While Whatfix automatically updates the Preview extension, sometimes the Preview extension gets outdated due to it not being updated in a while.

Solution:

• For single-user installation:

  1. Remove the Preview extension from your browser. For more information, see Uninstall an extension from Google Chrome.

  2. Re-install the Preview extension using Whatfix Studio. For more information, see Install the Preview extension.

• For bulk installation: Contact your IT team to update the Preview extension.

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If the issue persists, contact support@whatfix.com.