To yield relevant results on Self Help, Whatfix uses a matching ability that suggests the right results, even when the search term is incomplete. Whatfix also suggests the right search results when the search query is misspelt or mistyped. Your end user will only see this suggestion if there is any content with an alternative search term that is mapped to Self Help. For more information, see Understand how Search works in Self Help.
However, if you don't want the search suggestions to show up in the Self Help, you can disable it using the following steps:
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On the Whatfix Guidance dashboard, click Settings.
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Click Advanced customisation.
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Click Technical configuration.
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Click Add preferences.
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Click Self Help.
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Select the Self Help Search Suggest Popup Disable checkbox.
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Click Add.
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Enable the Self Help Search Suggest Popup Disable toggle.
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Click Save.
