Disable User Experience Feedback in Self Help

Whatfix provides the option to disable end-user feedback in the Self Help widget at any time.

Expand the following accordions for more details.

Disable end-user feedback in old Self Help

Note:

The old Self Help experience will be deprecated after June 2025. If you'd like to enable the Improved Self Help experience earlier, contact support@whatfix.com.

Use the following steps to disable end-user feedback in Self Help:

On the Whatfix Guidance dashboard, click Style.
Click Self Help.

Click Feedback.
Disable the Collect feedback toggle to disable end-user feedback in Self Help.
Click Save.

Note:

To keep the end-user feedback feature enabled while hiding the feedback icon in the closed state, disable the Feedback icon on closed state toggle.
Ensure that you push the changes made to Production so that the latest behavior is reflected for end users.

Disable end-user feedback in Improved Self Help

Info:

Improved Self Help is a Beta feature. To enable Improved Self Help on your dashboard, contact support@whatfix.com. Improved Self Help provides an enhanced and revamped end-user experience of the Self Help widget. Once enabled, end users see Improved Self Help instead of the Self Help widget.

Use the following steps to disable end-user feedback in Self Help:

On the Whatfix Guidance dashboard, click Style.
Click Self Help.

Click Features.
Disable the Collect feedback toggle to disable end-user feedback in Self Help.
Click Save.

Note:

Ensure that you push the changes made to Production so that the latest behavior is reflected for end users.

Disable end-user feedback in Self Help

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