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Integrate Ticketing in Self Help
  • 27 Aug 2024
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Contents

Integrate Ticketing in Self Help

  • Updated On 27 Aug 2024
  • 1 Minute To Read
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Article summary

Whatfix enables you to integrate your existing ticketing platform with Self Help to aid end users when they don't find relevant content inside the widget. Once set up, this feature enables end users to raise tickets to be sent to your support team.

Ticketing, once enabled, is an icon inside Self Help. When end users click the icon, they are taken to another tab where your ticketing platform opens.

self_help_ticketing

Use the following steps to enable ticketing in Self Help:

  1. On the Whatfix Guidance dashboard, click Style.
    ia_left%20nav_style

  2. Click Self Help.
    styles_sh.png

  1. Click Support.
    support_in_sh_style

  2. Select the Ticketing support checkbox.
    RB_DB_SH_enableticketing1

  3. Enter the URL of the ticketing platform.
    RB_DB_SH_enteremailaddress

your title goes here

Modify the text to be displayed to end users when there are no results found.
no_search_result_text

  1. Click Save.
    RB_DB_SH_Clicksavesupport
your title goes here

Ensure that you push the changes made to Production so that the latest behavior is reflected for end users.

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