Integrate Ticketing in Self Help
- 15 May 2025
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Integrate Ticketing in Self Help
- Updated On 15 May 2025
- 1 Minute To Read
- Print
- DarkLight
- PDF
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Whatfix enables you to integrate your existing ticketing platform with Self Help to aid end users when they don't find relevant content inside the widget. Once set up, this feature enables end users to raise tickets to be sent to your support team.
Ticketing, once enabled, is an icon inside Self Help. When end users click the icon, they are taken to another tab where your ticketing platform opens.
Info:
Expand the accordion(s) for more details.
Enable Ticketing Support in Old Self Help
Note:
The old Self Help experience will be deprecated after June 2025. If you'd like to enable the Improved Self Help experience earlier, contact support@whatfix.com.
End-user experience:
Use the following steps to enable Ticketing support in Old Self Help:
On the Whatfix Guidance dashboard, click Style.
Click Self Help.
Click Support.
Select the Ticketing support checkbox.
Enter the URL of the ticketing platform.
Note:
Modify the text to be displayed to end users when there are no results found.
- Click Save.
Info:
Ensure that you push the changes made to Production so that the latest behavior is reflected for end users.
Enable Ticketing support in Improved Self Help
End-user experience:
Use the following steps to enable Ticketing Support in Self Help:
On the Whatfix Guidance dashboard, click Style.
Click Self Help.
Click Features.
In the Support section, select the Ticketing support checkbox.
Enter the URL of the ticketing platform.
Note:
Modify the text to be displayed to end users when there are no results found.
- Click Save.
Info:
Ensure that you push the changes made to Production so that the latest behavior is reflected for end users.
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