Issue
When you search in Explorer, QuickRead returns the following response:
Seems like there is no AI summary available. Here are some other results that might be relevant.
Probable Causes
- The information relevant to your query does not exist in any Whatfix content or integrated repository.
- The information relevant to your query was not crawled during repository integration because the content inside the repository link exceeds 4MB in size.
- The information relevant to your query is part of an authenticated repository.
- The information relevant to your query is part of a repository link that has not been processed by QuickRead yet. For more information, see I can see repository links in Explorer but not in the QuickRead response.
- You do not have the appropriate role to view the information relevant to your query. The relevant content contains Role tags that restrict you from seeing it.
Suggested Solutions
- Add the relevant information to a repository that does not require authentication, or as Whatfix content.
- Ensure that the content inside the links in your repositories does not exceed 4MB in size. For more information, see QuickRead for Improved Self Help.
- Enable End-user Authentication for repository links. To enable end-user authentication, contact support@whatfix.com. Additionally, ensure that the Single Sign-On (SSO) of your base application matches the SSO for the repository.
- Wait for QuickRead to process your repository links. For information about how long QuickRead takes to process your repository links, see Enable or disable QuickRead.
- Ensure that you have the correct user role, or add the required Role tags to the relevant content.
- If QuickRead is not returning results even though the knowledge base repository has relevant content, try disabling and then re-enabling QuickRead. This might help resolve temporary or internal issues. For more information, see Enable or disable QuickRead.
Note:
If the issue persists, contact support@whatfix.com.