Issue
You get an Access Denied error when trying to download Whatfix Flow as a Video, Link, PDF, or ODF file using the download link.

Probable Causes
You try to access the link without logging in to the Whatfix Dashboard. Without proper authentication, Whatfix denies access to the file download.
Your organization’s firewall, proxy, or security settings block access to Whatfix’s download links.
Suggested Solutions
Log in to your Whatfix Dashboard, and then access the download link to download the Flow as a Video, Link, PDF, or ODF file.
Verify with your IT or Security team if firewall or proxy restrictions are blocking Whatfix domains and request whitelisting if required.
Note:
If the issue persists, contact support@whatfix.com.