Flow Failure Reason - Step not created

Issue

Flow has failed because 'Step is not created on the currently opened page.'

Probable Causes

Following are some potential cases where a Flow might fail because 'Step is not created on the currently opened page.'

• The element on which the step is created does not exist on the page where the Flow is running.
• The application UI over which the step was created may not be the same as the one over which the Flow is played.
• For a Flow created across multiple pages, it may lead to a Flow failure if the necessary conditions to redirect to the URL are not met and the page on which the Flow is supposed to continue doesn't load. For more information, see Can Whatfix flows work across pages and popups?.

Suggested Solutions

• Check the Flow to see if the previous steps are navigating to the desired page on which the failed step should appear.
• In case of a discrepancy, re-select the element or verify the CSS selectors on which the step is failing. For more information, see Reselect Elements to manage UI changes