Flow steps skip while running the Flow

Issue

When you play a Flow, the steps of the Flow are skipped. The following are some instances of Flows skipping steps,

• The Flow skips a step and shows the next step.
• The Flow step skips to the last step and displays the end message.

Cause

There may be several reasons why the Flow skips a step, some of which are,

• The elements are not captured properly while creating the Flow. This could result in flow failure or skip steps.
• The elements are not detected while running the Flow.

Solutions

• Navigate to the Flow and try reselecting the elements.

• Add CSS selectors to the steps of the Flow, so that the right elements are identified when the Flow is played.