Issue
When you play a Flow, the steps of the Flow are skipped. The following are some instances of Flows skipping steps,
The Flow skips a step and shows the next step.
The Flow step skips to the last step and displays the end message.
Probable Causes
There may be several reasons why the Flow skips a step, some of which are,
The elements are not captured properly while creating the Flow. This could result in flow failure or skip steps.
The elements are not detected while running the Flow.
Suggested Solutions
Go to the Flow and try reselecting the elements.
Info:
For more information, see Reselect Elements to manage UI changes
Add CSS selectors to the steps of the Flow, so that the right elements are identified when the Flow is played.
Note:
If the issue persists, contact support@whatfix.com.