Whatfix session timeout depends on several factors. A user is automatically logged out of Whatfix due to the following reasons:
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One Active Session: When a user logs into the Dashboard, across multiple devices or browsers, the older session is automatically stopped. This approach enforces a limit of one active session.
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Browser Closure: If the Keep me logged in checkbox is selected on the login page and the browser is closed, the user is logged out only after 7 days, regardless of an active or inactive session.
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Inactivity (No "Keep Me Logged In"): If the Keep me logged in checkbox is cleared, the user is logged out after 30 minutes of inactivity on the account. The 30-minute timeout is based on the actual user inactivity (for instance, no cursor or keyboard movements). If a user is inactive for 30 minutes, their session automatically expires, regardless of whether the browser tab is open or not.
By default, the Keep me logged in checkbox is cleared.
- Role Change: A change in user role immediately ends the current session, requiring the user to log in again. For example, when a role is updated from Content Manger to Editor, the user must log in again to perform actions with their updated permissions.
