Integrate Ticketing in Self Help
  • 13 Mar 2023
  • 1 Minute To Read
  • Dark
  • PDF

Integrate Ticketing in Self Help

  • Dark
  • PDF

Article summary

Whatfix enables you to integrate your existing ticketing platform with Self Help to aid end users when they don't find relevant content inside the widget. Once set up, this feature enables users to raise tickets to be sent to your support team.

Ticketing, once enabled, is an icon inside Self Help. When the user clicks the icon, they are taken to another tab where your ticketing platform opens.


Use the following steps to enable ticketing in Self Help,

  1. On the Whatfix Guidance dashboard, click Style.

  2. Click Self Help.

  1. Click Support.

  2. Select the Ticketing support checkbox.

  3. Enter the URL of the ticketing platform.

your title goes here

You can also modify the text to be displayed to the end user in the Text section.

  1. Click Save.

Was this article helpful?

Changing your password will log you out immediately. Use the new password to log back in.
First name must have atleast 2 characters. Numbers and special characters are not allowed.
Last name must have atleast 1 characters. Numbers and special characters are not allowed.
Enter a valid email
Enter a valid password
Your profile has been successfully updated.