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Personalize Nudges in Self Help
  • 14 Feb 2025
  • 1 Minute To Read
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Contents

Personalize Nudges in Self Help

  • Updated On 14 Feb 2025
  • 1 Minute To Read
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Article summary

Whatfix enables you to prompt your end users to open Self Help after a period of continuous inactivity. Personalized nudges suggest user-specific content, such as articles, Flows, and more on the page or segment that they are currently on.

SH_nudges_personalized.png

Note:

Self Help Personalization must be enabled to activate Personalized Nudges. For more information, see Self Help personalization.

The nudge appears as a tooltip on the Self Help widget in its closed state. Clicking the suggestion opens the content as it would open when accessed from Self Help.


Info
  • Personalized nudges display to end users if they have not opened Self Help at least once in their last 5 distinct visits to the application or after 15 days of inactivity.
  • Personalized Nudges display the top content from the first five personalized suggestions.

Enable Personalized Nudges on Self Help

Note

To enable this feature, contact support@whatfix.com.

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