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Personalize Nudges in Self Help
  • 13 Mar 2023
  • 1 Minute To Read
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Contents

Personalize Nudges in Self Help

  • Updated On 13 Mar 2023
  • 1 Minute To Read
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Article Summary

Whatfix enables you to prompt your users to open the Self Help after a period of continuous inactivity. Personalized nudges suggest user specific content like articles, Flows, etc. on the page/segment that they are currently on.

SH_nudges_personalized.png

Note:

Self Help Personalization needs to be enabled to enable Personalized Nudges. For more information, see Self Help personalization.

The nudge appears as a tooltip on the Self Help in its closed state. Clicking the suggestion opens the content as it would open when clicked from the Self Help.


Info
  • Personalized nudges is displayed to the end user if they have not opened Self Help atleast once in their last 5 distinct day visits made to the application or after 15 days of inactivity.
  • Personalized Nudges display the top content out of the first five personalized suggestions.

Enable Personalized Nudges on Self Help

your title goes here

To enable this feature, contact support@whatfix.com.

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