QuickRead

After you enable QuickRead from the Dashboard, you can test QuickRead in preview mode on your Self Help segments before you push the changes to Production. See How to enable QuickRead for more information.

Yes, QuickRead supports authenticated repositories. QuickRead ensures that only end users who have the necessary permissions can see content from these secured repositories in its responses. By default, content from authenticated repositories is n...

No, Quickread does not support tables within PDFs. It only accesses content in text format.

QuickRead does not require a query in a question format to generate a response. To receive a QuickRead response on Self Help, end users must provide a minimum of a two-word search query. However, it is recommended to provide a search query in a qu...

Whatfix prioritizes customer data security and privacy with QuickRead. Here's how Whatfix ensures data security: No data training : Whatfix’s AI models, including QuickRead, do not use your proprietary documents, application data, or user int...

Yes, QuickRead is fully supported with accessibility features. Whatfix strives to ensure that QuickRead is accessible to all users, providing an inclusive experience. For example, QuickRead supports screen readers, follows color contrast guideline...

No, end-user feedback on QuickRead responses does not directly impact future responses generated by QuickRead. Instead, the system records feedback in QuickRead's analytics for content authors to analyze and modify their content. QuickRead provide...

Smart context does not apply to QuickRead. QuickRead limits responses to the content defined by the search scope of the Self Help widget associated with the query. If a relevant document falls outside the search scope of a Self Help widget, it doe...

QuickRead cannot be enabled for specific segments. QuickRead is applicable at the ENT (enterprise) level. Once enabled, QuickRead becomes available for all Self Help segments.

Only Flows, articles, PDFs and repository links are included in the QuickRead response and their sources. Following are demonstrations of how these sources can be accessed from the QuickRead card: Repository links Flows ...

Note: QuickRead is currently not supported for Whatfix Mobile. The following content types are supported by QuickRead: Note: .xls, .xlsx, and .csv file formats are not supported within repository links.

QuickRead understands and responds to queries in any European language supported by Whatfix . QuickRead responds in the language the query is written in, even if the source is in a different language.

When QuickRead is enabled on your account, a tooltip appears on the search bar. The tooltip guides your end users through the process of using QuickRead. It appears only for first-time users of QuickRead.

At Whatfix, we continually explore various models to address different tasks. Currently, the following models are in use; however, they might change in the future: Custom Pipeline : Our custom pipeline incorporates multiple models specifically de...

No . QuickRead does not use any customer content to train its AI models. The AI only has access to the Whatfix Content that a specific user is authorized to view in Self Help, such as Flows, Articles, and Repository links. This ensures custome...

QuickRead uses the following AI models to provide accurate responses: OpenAI text-embedding-ada-002: Used to create content sections and embeddings. OpenAI GPT-4o and Cohere Reranker v3 : Used to obtain answers for QuickRead. T...

When QuickRead encounters multiple content sources with conflicting answers, for example, two sources providing different instructions for the same task, it generates a single response that summarizes all the information. Additionally, it p...

No. Currently , QuickRead does not support full on-premise deployment.

Whatfix assigns each customer a unique identifier included in all requests and responses. If end-user authentication is enabled, the platform verifies that users have the correct permissions before processing any request. Data from one enterpri...

While QuickRead is designed to minimize incorrect outputs, AI models can sometimes produce hallucinations or responses that aren’t fully accurate. To maintain transparency, QuickRead displays a message indicating that the summary or answer is A...

No. QuickRead works entirely with existing content created within the Whatfix dashboard for a specific enterprise account. It does not require additional data, ensuring users get AI-powered answers immediately while maintaining data privacy and...

Whatfix follows the following key steps for responsible AI for QuickRead: Transparency: Whatfix informs end users that AI powers the answers through the user interface, promoting transparency in the AI-driven responses. Feedback Mechanism: ...