Is there a limit to the number of links I can add to Self Help?

There is no limit to the number of content items you can add to a Self Help. You can include links, articles, flows, videos, or any other supported content types in a Self Help.

However, only the first 20 items appear in the default listing that end users see initially. Any additional items beyond the first 20 remain accessible through search or by expanding the Self Help menu.

For more information and best practices, see Self Help Best Practices.

Can users search for specific links and other content within Self Help?

Yes. Users can search for any content, including links, using keywords.

If a user’s search term matches part or all of the keywords in a link or content title, the relevant result appears in Self Help—provided it falls within the configured Search Scope of that segment. For instance, if a user’s search term is “Pop-up”, the Self Help returns results that exactly match or contain the searched term.

The Search Scope determines what content is included in a Self Help segment’s search results. For example, if you configure a Self Help segment to include items tagged Support, users see results that match both their search term and the tag.

For more information, see Search Scope of a Self Help segment.