Overview
Whatfix and Salesforce Einstein integration enables you to push Whatfix Analytics data to Salesforce Einstein in the form of a dataset. This dataset can be further used to create a custom dashboard in the Salesforce app.
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Integrating Whatfix and Salesforce Einstein requires backend configuration that can only be done by Whatfix. Contact support@whatfix.com to set up the integration.
Use cases
- Track the usage and completion of tasks by your users and create a report on the Salesforce dashboard.
- Track how new users are completing the onboarding tasks in the Task List and map the support tickets created by them.
- Check the usage of new features and their adoption rates right from the Salesforce dashboard.
- Check the usage of searches for users with less than 6 NPS score and get all unsuccessful search terms to map the knowledge gaps selectively.
Note
This integration is not available for Self Hosted mode of deployment.