Single Installer for Whatfix Extensions

In large enterprises, end users often work across multiple environments. Your organization may have deployed Whatfix content on applications accessed through web browsers such as Chrome, Edge, and Firefox; desktop applications such as Microsoft Teams and other custom Windows-based tools; and OS-level applications, including legacy native applications and system utilities.

As the number of supported browsers and application types grows, managing separate installer files for each platform becomes increasingly complex and difficult to maintain at scale.

The Whatfix Single Installer enables you to generate and deploy one unified installer file (.msi) that supports web browsers, desktop applications, and OS-level applications across the entire organization.

This unified approach eliminates the need for browser-specific or application-specific installers, reduces deployment and update overhead for IT teams, and simplifies user onboarding.

This is a one-time setup. Once deployed, the installer automatically displays Whatfix Content across supported platforms without requiring separate installations for each environment. If a new browser or application is introduced later, you can update and redeploy the same installer package instead of creating new ones.

Generating an extension file using Single Installer

Use the following process to generate an extension file:

3. Scroll down to the bottom of the page and then click CREATE INSTALLER.
   

4. Enter an Installer Name for your reference.
   

5. Under the Execute Installer on section, choose one of the following two options:

   • User Level: Specific user of the machine.
   • Machine Level: All users of the machine.
     

6. Select the Setup Update Interval checkbox.
   

7. Specify the time interval for the machine to check for any updates in the installer configuration. For example, every 12 hours and 30 minutes.
   

8. Click Next.
   

9. Select the browsers for which you want to generate the extension file.
   

10. Click Create.
    
11. Once the extension file is created, a downloadable .msi file is sent in an email to your registered account.

Edit the configuration of the Single Installer extension

Use the Update button if you want to update the interval or change the extensions the installer is deployed on (for example, add Chrome or remove Edge browser).
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Deploy the MSI file

Based on your requirements, you can deploy an MSI file in the following ways:

Manual Installation

• Mass deployment of the Browser Extension

Remote Installation

Microsoft System Center Configuration Manager (SCCM)

• Deploy an SCCM Application using MSI
• Deploy a Package using MSI

Microsoft Intune

• Deploy Whatfix Extension as a Microsoft Intune App using MSI