Issue
Auto-translating multiple pieces of Whatfix content or selecting fields within Whatfix content on the Translations page results in a translation failure. The translation fails and appears with an Out of sync badge and the Input translations fields appear empty.
Probable Cause
Whatfix uses Microsoft Translator to auto-translate content via API calls. As a result, Microsoft allows translation of Whatfix content only if the Primary language in Translations page is set to English (en).
Note
- if the primary language is set to other versions of English, such as English - US (en-US) or English - UK (en-UK), Microsoft does not allow auto-translation.
Suggested Solution
Change the primary language in the Translations page to English (en).
For more information, see Change the primary language for auto-translating content.