Microsoft Excel Integration

• Overview
• Use cases
• Integration process

Overview

With MS Excel and Whatfix integration, you can import your support articles from any Knowledge Base application and export Whatfix reports to an Excel sheet.

Use cases

Here are some use cases that are possible using this integration:

• Import support articles from any Knowledge Base application. This can be useful if your organization is using a custom support site or app.
• Import all your FAQs which are in text format, to Self Help for easy access and usage.
• Export Whatfix reports to Excel sheets. For example, export reports such as,
  • Most run Flows.
  • Most searched terms on Self Help, etc.
• Add end-user data in an Excel sheet and use it for content segmentation to show content to a specific group of users. This can be helpful if your app has no API to share the data.

Integration process