Configure a Persona for an AI Roleplay

Whatfix enables you to configure a Persona for an AI Roleplay to create realistic and engaging conversations for learners, so spoken interactions sound natural and authentic. You can customize the persona's role, language, voice, and behavior based on the training scenario and the audience learners are preparing to interact with.

Understand Persona Attributes

Each Persona is defined by attributes that help you select the right match for your training scenario:

Name: The name of the Persona. For example, Alex Morgan.
Job title: The Persona's role or position. For example, Customer Support Manager.
Gender: Voices are available in male and female options, with the number of each varying by language and accent variant.
Language: The primary language the Persona speaks during the Roleplay.
For example, English or German.
Voice: The regional variation within a language. Many languages offer multiple accents so you can localize the Persona to a specific audience. For example, English includes American, Australian, British, and Indian accents.
Behavioural description: Defines how the Persona behaves, what they care about, and how they should respond during the Roleplay. For example, “The customer is concerned about a delayed order and expects a clear resolution.”

Supported Languages and Voices

Whatfix currently supports 406 voices across 26 languages. This range gives you flexibility to align the persona’s voice with the region, language, and demographic of your training scenario.

Note:
The available voices and languages are updated periodically as Whatfix expands its voice library.

You can configure Persona voices in the following 26 languages:

Bulgarian, Chinese, Czech, Danish, Dutch, Dutch (Flemish), English, Finnish, French, German, Greek, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Turkish, and Ukrainian.

The following table lists the available accent variants for each language:

Sl No.	Language	Voice Accent	Accent Variants
1	Bulgarian	Bulgarian	American (5), British (4), Canadian (1), Latin American (1), Parisian (1), Peninsular (2), Seoul (1), Standard (4), Stockholm (1)
2	Chinese	Chinese	American (6), British (3), Canadian (1), Northern (1), Peninsular (2), Seoul (1), Standard (5), Taiwan Mandarin (1)
3	Czech	Czech	American (7), British (3), Canadian (1), Latin American (2), Peninsular (1), Standard (6)
4	Danish	Danish	American (10), British (4), Canadian (1), Latin American (1), Seoul (1), Standard (3)
5	Dutch	Dutch	Dutch (6)
6	Dutch Flemish	Dutch Flemish	Flemish (5)
7	English	American, British, Indian, Australian	American (23), Australian (1), British (2), Indian (5)
8	Finnish	Finnish	American (9), British (1), Canadian (1), Modern Standard (1), Parisian (1), Standard (7)
9	French	French, Canadian French	Canadian French (6), French (1)
10	German	German	German (25)
11	Greek	Greek	American (5), Brazilian (1), British (5), Canadian (1), Latin American (2), Standard (6)
12	Hindi	Hindi	Indian (9)
13	Hungarian	Hungarian	American (8), British (5), Canadian (1), Latin American (1), Standard (5)
14	Indonesian	Indonesian	Balinese (1), Javanese (2), Standard (17)
15	Italian	Italian	Italian (11)
16	Japanese	Japanese	Japanese (5)
17	Korean	Korean	Seoul (10), Standard (10)
18	Polish	Polish	Kashubian (1), Mazovian (1), Standard (18)
19	Portuguese	Brazilian Portuguese, European Portuguese	Portuguese (7)
20	Romanian	Romanian	American (8), Brazilian (1), British (6), Canadian (1), Latin American (1), Standard (3)
21	Russian	Russian	Russian (7)
22	Slovak	Slovak	American (9), British (2), Indian (1), Latin American (2), Standard (6)
23	Spanish	Castilian Spanish, Latin American Spanish	Peninsular (1), Spanish (3), Spanish Mexican (2)
24	Swedish	Swedish	American (4), Brazilian (1), British (4), Canadian (1), Indian (1), Latin American (1), Peninsular (1), Standard (6), Stockholm (1)
25	Turkish	Turkish	Istanbul (7)
26	Ukrainian	Ukrainian	American (6), British (2), Canadian (1), Indian (2), Latin American (1), Peninsular (1), Seoul (1), Standard (6)

Info:
The number of voices, accents, and genders varies for each language. To view the complete and current set of options for any language, use the Voice dropdown in the Whatfix Mirror Dashboard.

Tip:
Choose a voice, accent, and gender that align with the AI persona and the learner's real-world audience. A consistent voice and persona make the Roleplay feel more authentic and improve the learner experience.

Configure a Persona for an AI Roleplay

Expand the following accordions for more details:

Create a Persona Using the AI Roleplay Builder

Use the following steps to create a Persona for an AI Roleplay using the AI Roleplay Builder:

On the Whatfix Mirror Dashboard, click AI Roleplay.
Click + AI Create Roleplay.
Enter a brief description of the Roleplay scenario, including the situation, learner’s role, AI Persona’s role, and desired learning outcome.
Example: Describe a scenario where a support agent must handle a frustrated customer whose order was delayed, de-escalate the conversation, and provide an appropriate resolution.
Info:
Alternatively, you can click the Attachments icon to upload a call transcript or reference document to create the Roleplay.
Note:
- Whatfix supports .doc, .docx, and .txt files up to 5 MB and does not process images included in uploaded files.
- Avoid uploading Persönlich identifizierbare Informationen (PII) or sensitive information, such as names, email addresses, phone numbers, account numbers, financial information, or other information that can identify an individual.
Click the Submit button.
Click the generated Persona to customize its details.
Click + Add custom.
Info:
To use an existing persona, select one from the available personas to proceed.
Enter a Name for the persona.
Info:
To set a persona image, click Upload, and then select the required image from your device.
Enter the Job Title for the persona.
Select the required Gender for the persona.
From the Language dropdown, select the required language. For more information, see Supported Languages and Voices.
From the Voice dropdown, select the required voice. For more information, see Supported Languages and Voices.
Info:
To hear a preview of the selected voice, click the Voice Preview icon.
Enter a Behavioural description for the Persona. This should include how the persona behaves, what they care about and how they should react.
Click Create persona.

Create a Persona Manually

Use the following steps to create a Persona manually for an AI Roleplay:

On the Whatfix Mirror Dashboard, click AI Roleplay.
Select the stage that contains the AI Roleplay for which you want to create a persona. For more information, see Understand Whatfix Dashboard Stages.
Click the AI Roleplay to which you want to create a Persona.
Click the Persona tab.
Click Create persona.
Info:
If you want to select an existing Persona, click Choose persona and select one of the available personas to proceed.
Enter a Name for the persona.
Enter the Job Title for the persona.
Select the required Gender for the persona.
From the Language dropdown, select the required language. For more information, see Supported Languages and Voices.
From the Voice dropdown, select the required voice. For more information, see Supported Languages and Voices.
Info:
To hear a preview of the selected voice, click the Voice Preview icon.
Enter a Behavioural description for the persona. This should include how the persona behaves, what they care about and how they should react.
Click Create persona.

Modify an Existing Persona

Use the following steps to modify an existing persona for an AI Roleplay:

On the Whatfix Mirror Dashboard, click AI Roleplay.
Select the stage that contains the AI Roleplay to which you want to attach a . For more information, see Understand Whatfix Dashboard Stages.
Click the AI Roleplay to which you want to create or modify a Persona.
Click the Persona tab.
Click Change persona.
Click + Add a new person.
Info:
If you want to select an existing Persona, click Choose persona and select one of the available personas to proceed.
Enter a Name for the persona.
Enter the Job Title for the persona.
Select the required Gender.
From the Language dropdown, select the required language. For more information, see Supported Languages and Voices.
From the Voice dropdown, select the required voice. For more information, see Supported Languages and Voices.
Info:
To hear a preview of the selected voice, click the Voice Preview icon.
Enter a Behavioural description for the Persona. This should include how the persona behaves, what they care about and how they should react.
Click Create persona.

The selected persona attributes apply to all Mirror Roleplays that use the same persona.

For more information, see Best Practices for Mirror with Roleplay.