Top
Login
Contents x
Unable to capture screens using Mirror
  • 16 Dec 2024
  • 1 Minute To Read
  • Print
  • Dark
    Light
  • PDF
Contents

Unable to capture screens using Mirror

  • Updated On 16 Dec 2024
  • 1 Minute To Read
  • Print
  • Dark
    Light
  • PDF
Article summary

Issue

When you use Whatfix Mirror to capture a screen on your application, Mirror

Probable Causes

  • Whatfix Studio is unable to detect the element on the underlying application.
  • The application might not allow Whatfix Studio to capture certain elements due to security concerns.
  • Two different Whatfix Studio extensions are active at the same time.
  • The Whatfix Studio extension is outdated.

Suggested Solutions

  • Clear your browser cache.
  • Publish a dummy content on your Whatfix Dashboard.
  • Re-install the Whatfix Studio extension and try to capture the application screen again.
  • Ensure that only one Whatfix Studio extension is active.
Was this article helpful?
What's Next
Privacy Policy | Whatfix Glossary | Whatfix Platform Status
Copyright © 2024 WHATFIX TM. All rights reserved.
Change password!
Changing your password will log you out immediately. Use the new password to log back in.
Change profile
Success!
First name must have atleast 2 characters. Numbers and special characters are not allowed.
Last name must have atleast 1 characters. Numbers and special characters are not allowed.
Enter a valid email
Enter a valid password
Your profile has been successfully updated.
Logout