Unable to capture screens using Mirror

Issue

When you try to use Whatfix Mirror Whatfix Mirror to capture a screen in your application, the screen is not captured as expected.

Probable Causes

• Whatfix Studio is unable to detect the element on the underlying application.
• The application might restrict Whatfix Studio to capture certain elements due to security concerns.
• Two different Whatfix Studio extensions are active at the same time.
• The Whatfix Studio extension is outdated.

Suggested Solutions

• Clear your browser cache.
• Publish dummy content on your Whatfix Dashboard.
• Ensure that only one Whatfix Studio extension is active.
• Re-install the Whatfix Studio extension and try to capture the application screen again.