Issue
When you try to use Whatfix Mirror Whatfix Mirror to capture a screen in your application, the screen is not captured as expected.
Probable Causes
Whatfix Studio is unable to detect the element on the underlying application.
The application might restrict Whatfix Studio to capture certain elements due to security concerns.
Two different Whatfix Studio extensions are active at the same time.
The Whatfix Studio extension is outdated.
Suggested Solutions
Clear your browser cache.
Publish dummy content on your Whatfix Dashboard.
Ensure that only one Whatfix Studio extension is active.
Re-install the Whatfix Studio extension and try to capture the application screen again.