Issue
When you try to use Whatfix Mirror Whatfix Mirror to capture a screen in your application, the screen is not captured as expected.
Probable Causes
- Whatfix Studio is unable to detect the element on the underlying application.
- The application might restrict Whatfix Studio to capture certain elements due to security concerns.
- Two different Whatfix Studio extensions are active at the same time.
- The Whatfix Studio extension is outdated.
Suggested Solutions
- Clear your browser cache.
- Publish dummy content on your Whatfix Dashboard.
- Ensure that only one Whatfix Studio extension is active.
- Re-install the Whatfix Studio extension and try to capture the application screen again.