Error: Following User IDs do not exist

  • Updated On Aug 11, 2025
  • Published on Feb 25, 2025
  • 1 minute(s) read
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Issue

If you try to filter for a User ID with a comma, such as Doe, John, Whatfix displays an error message, "Following User IDs do not exist".

user_id_error.png

Probable Cause

Whatfix shows the error because the comma is read as a separator, splitting the ID into two parts.

Suggested Solutions

Filter the User IDs using the following methods:

Filter a single User ID that contains a comma

Example: Doe, John

Enclose the User ID in quotes: "Doe, John".

Filter multiple User IDs (some with commas)

Example: "Doe, John", "Smith, Jane", Adam

  • Add quotes around every User ID that contains a comma.

  • Separate each User ID with a comma placed outside the quotes.

Filter a User ID that already contains quotes

Example: "John"

If the User ID itself includes quotation marks, enter it exactly as shown, no commas inside the quotes.

User IDs without commas or quotes can be entered normally.