User Journey

Introduction Use Cases Introduction Enterprises utilize numerous applications, with each user following a unique journey to complete tasks. With User Journeys, Whatfix enables you to analyze how an end user navigates through an appl...

Whatfix enables you to create User Journeys to visualize the various paths end users take in the application to complete tasks. Analyze the data to determine if their journey follows an optimal path and filter users based on country, city, browser, ...

A User Journey appears as a Sankey chart, which visualizes the path that an end user takes in an application. A Sankey chart visually depicts the flow from one set of values to another. For example, it maps the paths that end users take from one Us...

Copying a User Journey enables you to create a copy of an existing User Journey to change the start or end point, filter, or date. This process minimizes time and effort by avoiding the need to create an entirely new User Journey to visualize update...

Download User Journey data to understand end-user behavior within the application, the time taken to complete process steps, and the exact points where users drop off from a process, and more. For example, identify the points where users drop off f...

Note: Ask Whatfix AI is a Beta feature. Contact support@whatfix.com to enable it. Enabling this feature requires data migration, which might take some time. Whatfix does not share data with OpenAI; only non-PII metadata is s...