Audit Logs captured by Whatfix

Introduction to Audit Logs

An Audit log (or audit trail) is a record of events and changes. The Whatfix Audit logs capture events that show "who" did "what" on the Whatfix Dashboard and "when". These logs provide insights into past user activities.

Whatfix captures logs that enable auditing of specific actions performed by users on Whatfix. For example, track the last user who exported content from the Whatfix Dashboard.

Actions Captured in Audit Logs

Audit Logs capture actions performed on the dashboard. Along with the actions performed, Audit Logs also capture information on the change occurred. The following table lists some of the actions and the data captured for these actions.

Category	Action	Data captured in Logs
Advanced Customization	Update the Advanced Customization code	User Time
Analytics	Export Analytics Summary report Export Task List report	User Time
	Enable Google Analytics integration Disable Google Analytics integration	User Time
	Enable Whatfix Analytics integration Disable Whatfix Analytics integration	User Time
API	Update	API token of the user
	API Method (End User)	Any API Method (PUT, DEL)
	API Method (End User Schema)	Any API Method (PUT, DEL)
Beacon refresh	Update	Segment Type, Segment ID
Content	Create new content Update content Delete content	Content Type Content ID
Content Share	Export	Content Type Content ID
Dashboard	Log in Log out	User Time
Deployment	Deploy	Extension/Export/Direct Chrome/IE/Firefox/Edge
Integration	Renew API Token	API token of the User Time
	When End User PUT APIs are called When End User DELETE APIs are called	User Time
	When End User Schema PUT APIs are called When End User Schema DELETE APIs are called	User Time
Knowledge Base	Create a new Knowledge Base Update a Knowledge Base Delete a Knowledge Base	Knowledge Base URL Knowledge Base name
Segments	Create a new widget segment Update a widget segment Delete a widget segment	Segment Type Segment ID
Tags	Create a tag Update a tag Delete a tag	Tag Type Tag ID
Translation	Export language file Import language file	Language Code Language File
Translation	When content is translated in the UI and saved	Content Type Content ID
Widget Configuration	Update	User Time
xAPI/SCORM	Exporting content	Content ID Tag ID, if any
Video Channel	Authorize a video channel for the first time Unauthorize a video channel Reauthorize a video channel	User Time

Data Captured in Audit Logs

The following table shows other data captured in the Audit Logs to provide context to the actions performed:

Info:
Some data fields, such as ENT ID and Source are available only in the downloaded CSV file and do not appear in the Audit Logs view on the dashboard.

Data Captured	Description
User Id	The customer ID of the user who logged in to the dashboard
User Name	The email ID of the user logged in to the dashboard
ENT ID	The enterprise ID of the client logged in to the dashboard
Ent Name	The enterprise Name of the client logged in to the dashboard
Timestamp	The time at which the event is captured
Message	Provides additional information about the Event Type, such as the user who performed the action and the activity performed. For example, “admin@company.com” upgraded the role of “user@company.com” from Editor to Account Manager.
Date	The date on which the event was captured
Time	Shows the time when the event occurred.
Source IP	Source of the request (client-side)
Host IP	Server that catered to the request (server-side)
Event Type	Indicates the type of activity performed (for example, Login, Upload, Download).
Action details (ad1, ad2,...)	Provides more information on where the change has occurred. For example, if a change is made to a Link in a Flow, then ad1 = flow and ad2 = link.

View and Filter Audit Logs from the Whatfix dashboard

Whatfix enables you to view and filter Audit Logs on the dashboard.

Info:
Only an Account Manager can perform the following task. For more information on the available user roles and permissions, see Whatfix User Roles.

Use the following steps to view and filter the Audit Logs:

On the Whatfix Guidance dashboard, click Settings.

Click Team audit logs.
Info:
View the Audit Logs on the dashboard.
Click Filter.
Info:
You can view Audit Logs within a selected date range to see events recorded during that timeframe.
Filter Audit Logs to view specific events based on attributes such as User, Event Type, and Content Type.

Download Audit Logs from the Whatfix dashboard

Whatfix enables you to download Audit Logs from the dashboard as a CSV file to view the activities performed.

Use the following steps to download the Audit Logs:

On the Audit Logs page, click Download Log.
In the Audit Logs dialog box, click Applied Filters and select a date range from the dropdown.
Info:
The following date configurations are available:
- Applied Filters (Displays the date range currently configured on the dashboard)
- Last 30 days (Select a date range that covers up to 30 days)
- Last 90 days (Select a date range that covers up to 90 days)
- Custom dates (Select a date range that covers up to a year)
3. Click Download Audit Logs.
A CSV file is downloaded to your local drive.

Info:
Click the Table Settings icon to customize the dashboard list view by showing or hiding columns based on your preference.

Note:
To download Audit Logs using Developer APIs, see Whatfix API Reference Beta.