Audit Logs captured by Whatfix
  • 30 Jan 2024
  • 2 Minutes To Read
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Audit Logs captured by Whatfix

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  • PDF

Article summary

An Audit log (or audit trail) is a record of events and changes. The Whatfix Audit logs capture events that show "who" did "what" on the Whatfix Dashboard and "when". These logs provide insights into activities that were performed by users in the past.

Here's what a sample Audit Log looks like:


Whatfix captures certain logs that enable the audit of specific actions that users perform on Whatfix. For example, you can track who was the last user to export content from the Whatfix Dashboard. You can audit the following actions:

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Along with the data captured in the logs, these actions also capture common information described in the following table.

CategoryActionData captured in Logs
Advanced CustomizationUpdate the Advanced Customization code
  • User
  • Time
  • Export Analytics Summary report
  • Export Task List report
  • User
  • Time
  • Enable Google Analytics integration
  • Disable Google Analytics integration
  • User
  • Time

  • Enable Whatfix Analytics integration
  • Disable Whatfix Analytics integration
  • User
  • Time

API token of the user

API Method (End User)Any API Method (PUT, DEL)
API Method (End User Schema)Any API Method (PUT, DEL)
Beacon refreshUpdateSegment Type, Segment ID
  • Creating new content 
  • Updating a content 
  • Deleting a content
  • Content Type
  • Content ID
Content ShareExport 
  • Content Type
  • Content ID
  • Log in
  • Log out
  • User
  • Time
  • Renew API Token
  • API token of the User
  • Time
  • When End User PUT APIs are called
  • When End User DELETE APIs are called
  • User
  • Time
  • When End User Schema PUT APIs are called
  • When End User Schema DELETE APIs are called
  • User 
  • Time
Knowledge Base
  • Create a new Knowledge Base
  • Update a Knowledge Base  
  • Delete a Knowledge Base
  • Knowledge Base URL

  • Knowledge Base name

  • Create a new widget segment
  • Update a widget segment
  • Delete a widget segment
  • Segment Type
  • Segment ID
  • Create a tag
  • Update a tag 
  • Delete a tag
  • Tag Type
  • Tag ID
  • Export language file
  • Import language file
  • Language Code
  • Language File
When content is translated in the UI and saved
  • Content Type
  • Content ID
Widget ConfigurationUpdate
  • User
  • Time
xAPI/SCORMExporting content
  • Content ID
  • Tag ID, if any
Video Channel
  • Authorize a video channel for the first time
  • Unauthorize a video channel
  • Reauthorize a video channel
  • User
  • Time

The following data is common information captured for all actions.

Data CapturedDescription
ENT IDThe enterprise Id of the client logged in to the dashboard
User IdThe customer Id of the user who logged in to the dashboard
TimestampThe time at which the event was captured
Source IPSource of the request (client-side)
Host IPServer that catered to the request (server-side)
Ent NameThe enterprise Name of the client logged in to the dashboard
User NameThe email ID of the user logged in to the dashboard

Download Audit Logs from the Dashboard

You can now download Audit Logs from the Whatfix Dashboard directly to view the activities performed. 

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Only an Account Manager can perform the following task. For more information on the available user roles and permissions, see Whatfix User Roles.

Use the following steps to download the Audit Logs:

  1. On the Whatfix Guidance dashboard, click Settings.
  1. Click Team audit logs.ia_settings_team_audit_logs
  2. In the pop-up,  Select a date range for which you want to download the Audit Logs.audit_logs_date_range
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    The following date configurations are available:
    • Last 90 Days
    • Last 30 Days
    • Custom Date (You can select a date range that covers up to 1 year)select_date_range
  3. Click Download Audit Logs.download_audit_logs
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    The Audit Log is downloaded as a .csv file.
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    You can also download Audit Logs using Developer APIs. For more information, see Whatfix API Reference Beta.

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