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    Integrate Email Support in Self Help
    • 27 May 2025
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    Integrate Email Support in Self Help

    • Updated On 27 May 2025
    • 1 Minute To Read
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    Article summary

    The email integration enables your end users to reach out to you through email if they are unable to find what they are looking for in Self Help.

    Expand the accordions for more details.

    Integrate Email Support in Improved Self Help
    Info:

    Improved Self Help is a Beta feature. To enable Improved Self Help on your dashboard, contact support@whatfix.com. Improved Self Help provides an enhanced and revamped end-user experience of the Self Help widget. Once enabled, end users see Improved Self Help instead of the Self Help widget.

    The email, once enabled, is an icon inside Self Help. The email icon is automatically displayed when a search term does not return any results. On clicking the email icon, the native email client opens.

    email_support

    Use the following steps to integrate email support with Self Help:

    1. On the Whatfix Guidance dashboard, click Style.
      ia_left%20nav_style

    2. Click Self Help.
      styles_sh.png

    1. Click Features.
      support_in_sh_style

    2. Select the Email support checkbox.
      RB_DB_SH_clickemailsupport

    3. Enter the email address.
      RB_DB_SH_clickemailsupport1

    Note:

    Modify the text to be displayed to end users when there are no results found.
    modify_message.png

    1. Click Save.
      RB_DB_SH_Clicksavesupport
    Info:

    Ensure that you push the changes made to Production so that the latest behavior is reflected for end users.

    Integrate Email Support in Old Self Help
    Note:

    The old Self Help experience will be deprecated after June 2025. If you'd like to enable the Improved Self Help experience earlier, contact support@whatfix.com.

    The email, once enabled, is an icon inside Self Help. The email icon is automatically displayed when a search term does not return any results. On clicking the Email icon, the native email client opens.

    email_support

    Use the following steps to integrate email support with Self Help:

    1. On the Whatfix Guidance dashboard, click Style.
      ia_left%20nav_style

    2. Click Self Help.
      styles_sh.png

    1. Click Support.
      support_in_sh_style

    2. Select the Email support checkbox.
      RB_DB_SH_clickemailsupport

    3. Enter the email address.
      RB_DB_SH_clickemailsupport1

    Note:

    Modify the text to be displayed to end users when there are no results found.
    no_search_result_text

    1. Click Save.
      RB_DB_SH_Clicksavesupport
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