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Integrate Email Support in Self Help
  • 27 Aug 2024
  • 1 Minute To Read
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Contents

Integrate Email Support in Self Help

  • Updated On 27 Aug 2024
  • 1 Minute To Read
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Article summary

The email integration enables your end users to reach out to you through email if they are unable to find what they are looking for in Self Help.

The email, once enabled, is an icon inside Self Help. The email icon is automatically displayed when a search term does not return any results. On clicking the email icon, the native email client opens.

email_support

Use the following steps to integrate email support with Self Help,

  1. On the Whatfix Guidance dashboard, click Style.
    ia_left%20nav_style

  2. Click Self Help.
    styles_sh.png

  1. Click Support.
    support_in_sh_style

  2. Select the Email support checkbox.
    RB_DB_SH_clickemailsupport

  3. Enter the email address.
    RB_DB_SH_clickemailsupport1

your title goes here

Modify the text to be displayed to end users when there are no results found.
no_search_result_text

  1. Click Save.
    RB_DB_SH_Clicksavesupport
your title goes here

Ensure that you push the changes made to Production so that the latest behavior is reflected for end users.

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