Pop-up Analytics
- 02 Sep 2024
- 2 Minutes To Read
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Pop-up Analytics
- Updated On 02 Sep 2024
- 2 Minutes To Read
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With Pop-up Analytics, find the engagement of your end users with the Pop-ups on your application.
Use the following steps to access Pop-up Analytics:
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On the Whatfix Guidance dashboard, click Guidance analytics.
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Click Pop-ups.
your title goes here- Choose to view the analytics data across different CLM stages.
- By default, only data from the Production stage is shown. If you want to get data from other stages, you need to configure them on your Whatfix Dashboard. For more information, see Get Analytics Data across CLM Stages.
NoteUse the Filter option to narrow down the reports to a specific domain. See Analytics Filters - Domain Filter.
The Pop-up Analytics page displays the following information:
| Column | Description |
|---|---|
| No. of Times Shown | The number of times a Pop-up was shown to the end users. If users click the Skip button on the Pop-up, then it is only considered as shown. |
| No. of Time Engaged (Flow/URL) | The number of times users interacted with the pop-up by clicking the buttons (except skip), link, close icon, sliding through the slides in the carousel, and more. If the Pop-up doesn’t have a close icon or buttons, then No. of Time Engaged (Flow/URL) value is equal to No. of Times Shown. |
| Creation Date | Pop-up creation date |
In the following pie chart, see a graphical view of how users are interacting with the respective Pop-up.
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Dropdown menu to select the desired pop-up.
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The date the Pop-up was published
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Pop-ups engaged: The number of times users interacted with the Pop-up by clicking the buttons (except skip), link, close icon, sliding through the slides in the carousel, and more.
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Pop-ups skipped: The number of times users ignore reading the Pop-up content by clicking the close icon or skip button.
Here's the impact of user interactions on the various buttons in a Pop-up.
| Button | Behaviour | Example: A Pop-up is set to display twice |
|---|---|---|
| Skip | The user skips the Pop-up, and the display count is not impacted. | Users who click the Skip button continue to see the Pop-up until they click Close or "X" icon. |
| Close button or "X" icon | Clicking either of these buttons closes the Pop-up and the display is counted as one view. | Users who click Close, exit the Pop-up, and the Pop-up will now display once more on the next log in. |
| Don't show me again | The user clicks the checkbox to make sure the Pop-up never appears again. The count is reduced to zero. | Users who click the Don't show me again checkbox never see the Pop-up again. It does not matter if the count has not been reached. |
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Analyze the engagement of end users with Pop-ups from different cities, countries, and more, using Product Analytics. For more information, see How can I see analytics of Pop-ups using Trend Insights?
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