Enable Whatfix Analytics to capture engagement data

Whatfix Guidance Analytics provides usage and engagement-related data for all your Whatfix content in easy-to-understand visual formats. Using the data, you can make changes to your content where it is necessary and guide users to complete their goals.

Use the following steps to enable Whatfix Analytics for your account:

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You can use the steps mentioned in the article to enable Whatfix Analytics for JS Embed and Browser Extension modes of deployment. To enable Whatfix Analytics for Self Hosted mode, see Enable Whatfix Analytics for Self-hosted Mode.

On the Whatfix Guidance dashboard, click Settings.
Click Analytics.

In the Analytics page, select the Enable Whatfix Analytics checkbox.

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This option enables both Guidance and Product Analytics.

To block the capture of analytics data from specific environments, select the Block analytics data from specific environment checkbox.

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For more information on how to block the capture of analytics data on specific domains, see How to disable Analytics on specific domains?

To capture and view analytics data across different stages, add the stages using the dropdown.

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By default, the data is captured from the Production stage.
For more information on how to get analytics data across stages, see Get Analytics Data across CLM Stages.

To visualize the data in the timezone of your choice, select the required timezone using the dropdown.

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By default, the analytics data is shown in the GMT+5:30 timezone.
When you change the timezone in the Analytics section, you can visualize the data in the chosen timezone in both Guidance Analytics and Product Analytics.
For more information, see How can I visualize Analytics data in my timezone?.
All the configured settings are applicable to both Guidance and Product Analytics.

Enable Whatfix Analytics to capture engagement data

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