Help Users Find Content in Self Help using Keywords
- 17 Jul 2024
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Help Users Find Content in Self Help using Keywords
- Updated On 17 Jul 2024
- 1 Minute To Read
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Whatfix retrieves search results for Whatfix content based on keywords present in the content's title. This means that search queries that don't contain the correct keywords may not retrieve search results. Search Keywords enable you to add extra keywords to a piece of content that Whatfix's search algorithm considers in addition to the words present in the content's title. This helps end users find relevant results for a wide variety of search queries.
Use the Unsuccessful Search terms in Self Help Analytics and configure your content so that your users can find the content they are looking for.
For example, you may want to set "knowledge base" and "document" as Search Keywords for all the content related to "repository." So, when a user searches for "knowledge base" or "document" in Self Help, the search results include content related to "repository".
your title goes here
- Search Keywords can be added to Article, Link, Video, Image, PDF, and Flow content types.
- Search Keywords cannot be added to Repository Links.
Use the following steps to add search keywords for your content:
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On the Whatfix Guidance dashboard, click Content.
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Click All content.
- Hover your cursor over the content you want to add or edit the keywords for, and then click the Edit icon.
your title goes here
To add keywords to content from the Production stage, move the content to the Draft or Ready stage or edit it in Draft. After adding the keywords, push it back to Production.
- In the Search keyword text field, enter similar keywords for the content.
Note
To add more than one keyword, use commas between keywords.
- Click Save.
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