Trigger a Flow using User Actions

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Whatfix enables you to configure a Flow to play automatically based on an action that your end users perform on the application.

In this process, a Flow is linked with User Action. The User Action acts as a trigger and starts the Flow once the identified action is completed by the user.

Link User Action to a Flow

Prerequisites:
  • Create a User Action for the element that acts as a trigger. For more information, see Create a User Action.
  • Create a Flow that you want to run when the User Action is triggered.

Use the following steps to link a User Action to a Flow:

  1. On the Whatfix Guidance dashboard, click Content.
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  2. Click Flows.
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  3. Hover your cursor over the required Flow, and then click the Edit icon.
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Info

Whatfix Content and Widgets can be edited in the Draft and Ready Stages.

  1. Click Details.
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  2. Under Options, expand the Trigger dropdown.
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  3. Select the User Action that starts the Flow.
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  4. Click Save.
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Remove a Trigger from a Flow

To remove a Trigger, click the Clear Data icon in the Trigger dropdown.
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