Understand Flow exits

Whatfix captures both Flow failures and exits.

Flow failure: Occurs when an issue prevents the Flow from proceeding.
Flow exit: Occurs when the Flow functions correctly, but the user decides not to continue and navigates away.

Flow exits happen due to one of the following reasons:

• The user explicitly closes the Flow using the X icon.

  

• Flow transition issue: The user does not click the next available action in the Flow but clicks another Flow.

• User navigates away: This can result from one of two possibilities:

  • No activity from the user
  • The user moves away from the computer

The reasons for exits can be seen when you hover your cursor over the chart in Flow Analytics.