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How to share Whatfix Player Logs?
  • 13 May 2022
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How to share Whatfix Player Logs?

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The following article is applicable only for Whatfix Player installed post March 11th, 2021. For all the other older versions, contact [email protected] or your Whatfix point of contact. To check your latest Whatfix Player version see, How can I check the version of Whatfix Desktop Player?

Application logs from your system are required by Whatfix to investigate the source of a malfunction.

  1. In the Windows File Explorer, enter %localappdata% in the file bar.
    Desktop_Versioning_localappdata(1)

  2. Locate the Whatfix Player folder and double-click to open the folder.
    desktop player

  3. Double-click the file ZipWhatfixLogs.bat Windows Batch File.
    whatfixlogs file

  4. Navigate to %localAppData% folder and locate WhatfixLogs .zip file.
    Desktop_versioning_whatfixPlayer

  5. Send the .zip file to [email protected] or your Whatfix point of contact.


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