The following article is applicable only for Whatfix Player installed post March 11th, 2021. For all the other older versions, contact support@whatfix.com or your Whatfix representative. To check your latest Whatfix Player version see, How can I check the version of Whatfix Desktop Player?
Whatfix Player logs are shared based on user-level installation and system-level installations.
Collecting Whatfix Player logs for user-level installation
Application logs from your system are required by Whatfix to investigate the source of a malfunction.
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In the Windows File Explorer, enter %localappdata% in the file bar.
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Locate the Whatfix Player folder and double-click to open the folder.
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Double-click the file ZipWhatfixLogs.bat Windows Batch File.
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Go to %localAppData% folder and locate WhatfixLogs .zip file.
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Send the .zip file to support@whatfix.com or your Whatfix representative.
Collecting Whatfix Player logs for system-level installation:
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Navigate to C:\Program Files\Whatfix\Whatfix Player.
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Click the ZipWhatfixLog button. This will generate a zip file containing the Whatfix logs.
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Open File Explorer and in the address bar type %localappdata%.
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Look for the WhatfixLogs.zip file.
