How do you measure the ROI on Whatfix?

After onboarding, a Whatfix representative will collaborate, discuss, and define measurable goals and objectives with your team.

Metrics to measure ROI

A comprehensive set of metrics are tracked throughout the process to quantify the return on investment (ROI).
This data is used to assess the effectiveness of Whatfix on your business before and after its implementation.

Some key metrics evaluated include the following :

• Call Volume: This metric measures the number of support calls received related to the specific software or processes being addressed by Whatfix. A reduction in call volume indicates increased user autonomy and efficiency.
• Flow Usage: This metric tracks the frequency with which users engage with the interactive guidance provided by Whatfix. High flow usage indicates user adoption and engagement with the learning content.
• User Engagement: This metric assesses the progress of user engagement. Increased engagement signifies user satisfaction and a positive learning experience.
• Monetary Savings: This metric quantifies the actual cost reductions achieved after Whatfix implementation. This may include factors like reduced support call time, increased productivity, or improved process efficiency.

Evaluation of these metrics is done on a quarterly basis.

An overview of the value realization process

The initial stage of onboarding with Whatfix is to set up Objective Key Results (OKRs) with a Whatfix Representative. This plays a significant role in assessing the value of your investment in Whatfix Solutions.

Here's an overview of the process: