Install Whatfix Desktop Studio
- 08 Oct 2024
- 3 Minutes To Read
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Install Whatfix Desktop Studio
- Updated On 08 Oct 2024
- 3 Minutes To Read
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Installer versions from before November 2023 are to be deprecated. If you are using an installer from before November 2023, download a new installer.
Choose an installer
Whatfix provides distinct installers for Whatfix Desktop Studio based on the following criteria:
Installation methods
There are two methods of installation for Whatfix Studio.
1. User Level Installation
Whatfix Studio is installed for a particular user on a system. For example, if a system has three different user profiles, only the user who installs it gets Studio. This method is best suited for content creators looking to install Studio themselves.
2. System Level Installation
Whatfix Studio is installed for all users in the system. This installation method requires administrator privileges and is best suited for when you need to install Studio on a virtual machine such as Citrix or Azure Virtual Desktop.
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With system-level installation, content creators cannot update Studio within Whatfix Studio. It must be reinstalled using the installer.
Underlying application
Whatfix provides a 64-bit and 32-bit installer for Whatfix Studio. The 64-bit installer is the default installer and can be used on almost all applications.
Only when you are using Whatfix Desktop on a 32-bit SAP application you need to install the 32-bit installer.
Whatfix account region
There are separate installers for Whatfix accounts based in the US and the EU.
Installer types
Whatfix provides two installer types - MSI and EXE. Whatfix recommends using the MSI installer. The following are the advantages of the MSI installer over the EXE installer:
- MSI is a Windows Installer format, which follows a standardized installation process managed by the Windows operating system.
- MSI supports built-in silent installations, which is ideal for automating software deployment without user interaction.
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If you have already installed Studio using the EXE installer, the MSI installer replaces the EXE version of Studio.
Download the Whatfix Studio installer
Use one of the following methods to download the Whatfix Studio installer.
- Contact your Whatfix Representative to get access to the installation files.
- Contact support@whatfix.com.
- Based on the installer criteria, download the required installer from the following tables:
MSI Installers (recommended)
| Default Installer (64-bit Studio) | Installer for 32-bit SAP applications (32-bit Studio) | |
|---|---|---|
| User Level Installation | US / EU | US / EU |
| System Level Installation | US / EU | US / EU |
EXE installers
| Default Installer (64-bit Studio) | Installer for 32-bit SAP applications (32-bit Studio) | |
|---|---|---|
| User Level Installation | US / EU | US / EU |
| System Level Installation | US / EU | US / EU |
Install Whatfix Studio
Once the files are downloaded, use the following steps to install the Whatfix Studio app on your desktop:
MSI Installer
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Open the MSI installer.
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Click Next.
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Click Next.
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Click Change... to change the installation directory.
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Click Install.
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After Studio is installed, click Finish.
EXE Installer
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Open the EXE installer.
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Click Install.
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The installation may take a few minutes.
- Once the installation is complete, click OK in the confirmation popover.
To view the Whatfix Studio app, go to your desktop screen. A shortcut for the app is created automatically for quick access.
While creating content, open the application where you want to create the content, and then launch the Whatfix Studio App.
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The Desktop Studio is required by content creators to create Whatfix content and widgets. End users only need the Whatfix Player app installed on their desktop. The Player helps preview the created content and displays published content and widgets to end users. For more information, see How to Install Whatfix Desktop Player?
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