Whatfix Player's software version number did not update

  • Published on Mar 10, 2025
  • 1 minute(s) read
Prev Next

Issue

The software version number of Whatfix Player displayed in the Application settings on Windows does not match the current version of Whatfix Player.
player_version_windows_settings.png

Probable Cause

The version number in Windows' settings refers to the version initially installed by the installer. When the Whatfix Player is updated through the auto-update feature, the new version does not reflect in Windows' settings.

Suggested Solution

For information on verifying the current version of Whatfix Player, see How can I check the version of Whatfix Desktop Player?