Mismatch between the color of content and tooltip background

Issue

The background color of the content is different from that of the tooltip background.

Probable Cause

This may happen when you copy-paste content directly from another source. The regular copy paste copies not just the text, but the formatting as well. And it’s the formatting that causes these issues.

Suggested Solution

Ensure that you copy only the content. You can do this using the following shortcuts when copy pasting content from one source to Whatfix.
On Windows use Control+Shift+V

On Mac use Command+Shift+V .

Doing this ensures that only the text is copied and any source formating and style is ignored. For more information on content best practices, see best practices on the Dashboard and Content Governance.

Note:

If the issue persists, contact support@whatfix.com.